Therachat

PRODUCT DESIGN & STRATEGY, 2016 - Present

Over the past 2 years, I’ve helped Therachat develop a new product direction and developed the app's user experience on mobile and web.

From a data aggregator to a mental health app

When I joined the Therachat team, they had released a successful health data aggregator that was having a tough time finding a business model. I was brought on to help lead 6 months of design sprints that resulted in a new product direction. This process included weekly research, rapid prototyping, and the development of evaluation criteria to help us decide which concepts to push forward.

A reframe of therapy

Therachat is built around 1 insight: Therapy isn’t about the sessions but rather the behavior change that they can support. This reframe allowed us to develop a homework tool that would help people going to therapy internalize what they're learning in therapy sessions.

Development of a 2-sided application

Therachat works by allowing therapists to assign their client homework, helping clients complete those assignments on their mobile devices, and providing clients' and their therapists a shared view of those results.

A place for therapists to assign activities and track their clients' progress

We knew that therapists had small chunks of planning time throughout the week that they would use to prepare for therapy sessions. We wanted to make sure therapists had a safe and secure way to use this time to assign their clients homework and reflect on their progress.

A framework for customizable homework

We looked at the most common homework assignments that therapists assign their clients' and created four activities that therapists could adjust to their needs.